Posted by Alex on April 20, 2001 at 10:53:22:
Every year over the last three years my phone has gone out due to problems with the wiring. In order to repair the problem, Verizon needs to access some junction box. The problem is that you have to go through the super's apartment to access this box and this is difficult, at best. Last year because he REFUSED to give them access, it took about 2 weeks for Verizon to restore my service. This year my phone went out on 3/23/01 and he absolutely refuses to grant access to Verizon to this box, so I don't don't know when I will be able to have phone service again. There is a history in Verizon's database that this guy is problematic.
Verizon has the option of relocating this box to a more accessible location, but they still would need to be able to access it, period.
Does anyone have any suggestions as to how I can handle this...like maybe sue the landlord and the super? After all, you must have access to 911 and they are preventing me that basic access since I have no line. I am sick and tired of going round and round with Verizon and would welcome any other thoughts as to how I can bring an end to this situation, other than move out.
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