I moved into a new apartment in April. Immediately, I began receiving visits from our building security that there were noise complaints from the apartment below.
I was baffled and over the next several months, management and I determined and agreed that the noise complaints were unsubstantiated. In fact, management informed me that the tenant below me - an elderly woman - had a history of complaining about my apartment and the woman was convinced I was same tenant who had been living in the apartment for several years (of course, I was not).
Neighbors on her floor have repeatedly tried to explain to her there is no noise and to please leave me alone, but it appears she may suffering from dementia related to old age.
It appears now that since management is no longer willing to bother me on her behalf that she is
- calling the police
- banging on her ceiling (my floor) for hours at a time
Last night the police came and they also agreed there was no noise.
The situation is deteriorating rapidly. I was forced last night to call the police myself on this elderly woman to get her to stop banging on the ceiling.
This is a very unfortunate and awkward situation. The police indicate that they are going to have to come out and talk to me each time she calls, even if we all know the situation.
What is my next step? Can I go to housing court and get a "restraining order" or some sort of order that would stop the police from having to investigate these complaints?